Privacy Policy winmy18

1. Introduction v2026.1

This Privacy Policy is published by winmy18, an online betting and casino platform operating under international licensing. This document describes our privacy practices regarding personal information collected through the winmy18.onl website and all related services.

By registering an account, using our platform or accessing any part of the winmy18 website, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision in this document, you are advised not to use our platform.

This policy is drawn up in accordance with internationally recognised data protection principles and applies to all members using our services from Malaysia and any relevant territories.

2. Information Collected

winmy18 collects several categories of information from users to ensure the services offered can function properly, securely and in compliance with the identity verification requirements set. The categories of information we collect are as follows:

2.1 Account Registration Information

During new account registration, we collect the following details:

• Full name as stated on the identity card (MyKad)
• Identity card number (MyKad) or passport number
• Date of birth to verify the 21-year age requirement
• An active and valid email address
• A mobile phone number registered in Malaysia
• Username and password chosen by the member

2.2 Financial and Transaction Information

To process deposits and withdrawals, we record transaction information including:

• Amount and date of each deposit and withdrawal transaction
• Payment method used, including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and cryptocurrencies such as USDT, BTC and ETH
• Transaction reference numbers and settlement status
• Betting history, winnings and bonuses received

2.3 Technical and Device Information

Our system automatically records technical data each time you access the platform, including IP address, web browser type, device operating system, and login and logout timestamps.

2.4 Communication Information

If you contact our support team via live chat or email, the content of that communication is stored as a record for the purpose of resolving complaints and improving our service.

3. Purpose of Data Use

All information collected by winmy18 is used for legitimate purposes related to platform operations. The purposes of data use are as follows:

• Member identity verification — ensuring every account belongs to a legitimate individual who meets the age requirement of 21 and above
• Transaction processing — completing deposits and withdrawals using supported payment methods
• Account and bonus management — providing welcome bonuses, VIP cashback and relevant promotions to eligible members
• Platform security — detecting and preventing fraud, money laundering and account misuse
• Customer support — helping members resolve technical issues, payment matters or general enquiries via live chat and email
• Legal compliance — meeting reporting and compliance obligations set by international enforcement bodies and licensing authorities
• Platform improvement — analysing aggregate usage patterns to improve the overall user experience

4. Data Storage and Security

winmy18 implements comprehensive technical and organisational security measures to protect members' personal information from unauthorised access, disclosure, modification or destruction.

4.1 Data Encryption

All communication between your web browser and our servers is protected using SSL/TLS protocols. Sensitive data such as passwords is stored in hashed format using appropriate algorithms and cannot be recovered in its original form.

4.2 Access Controls

Access to databases containing members' personal information is strictly limited. All internal access is logged and periodically audited to detect any unusual activity.

4.3 Continuous Monitoring

Our systems are continuously monitored for security threats. Should any incident involving member data occur, winmy18 will take immediate action and notify affected parties within a reasonable timeframe.

5. Sharing with Third Parties

winmy18 does not sell or trade members' personal information to outside parties. However, in certain limited situations, information may be shared with the following parties:

• Payment processing providers — e-wallet service providers and payment gateways used by the platform, solely for the purpose of processing members' financial transactions
• Game service providers — game developers who supply the gaming platform, within the scope of information required to verify legitimate game sessions
• Licensing and regulatory bodies — international licensing authorities that require compliance reports as part of operating conditions
• Law enforcement agencies — when there is a valid court order or official request from the authorities

All third parties involved in processing winmy18 member data are subject to strict confidentiality obligations and are prohibited from using that data for any other purpose.

6. Cookies and Tracking Technologies

winmy18 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Session cookies — maintain your login status during an active session and ensure account security
• Preference cookies — remember the language, currency and display settings you have previously set
• Analytical cookies — collect usage data anonymously to help us understand how users interact with the platform

6.2 Cookie Controls

You can manage or delete cookies through your web browser settings. Please note that blocking certain session cookies may affect platform functionality, including the ability to log in to your account.

7. User Rights

As a winmy18 member, you have the following rights regarding your personal data:

• Right of access — you have the right to request a copy of the personal information we hold in relation to your account
• Right of rectification — you can update or correct inaccurate information through the account management page or by contacting support
• Right of erasure — in certain situations, you may request the deletion of your personal data, subject to legal obligations and licensing requirements that are binding on us
• Right to object to processing — you may object to the use of your data for certain purposes such as marketing communications
• Right to data portability — you may request your data in a structured, machine-readable format

To submit any request relating to these rights, please contact the winmy18 support team via live chat or email at [email protected].

8. Data Retention

winmy18 retains members' personal data for as long as necessary to fulfil the purposes stated in this policy, and further for as long as required by applicable legal obligations or relevant licensing requirements.

Active account data is kept for the duration of membership. After an account is closed, certain records may be retained for a specified period for legal compliance purposes and to resolve any outstanding disputes.

Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.

9. Children's Privacy and Age Restriction

The winmy18 platform is strictly for individuals aged 21 and above only. We do not knowingly collect, process or store personal information from individuals who have not reached this age limit.

If we find that information has been collected from an individual who has not reached the specified age, the account in question will be terminated immediately and the information will be deleted from our system.

10. Changes to the Privacy Policy

winmy18 reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to members via their registered email or through a clear notice on our website.

Continued use of the platform after notification of changes is considered acceptance of the updated terms. We encourage you to review this page periodically to ensure you are always aware of how we manage your data.

The effective date of the current version of this Privacy Policy is 2026.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by winmy18, we encourage you to reach us through the following channels:

• Live Chat: available 24/7 directly on the winmy18.onl website in Malay and English
• Email: [email protected]

Our support team operates 24 hours a day, 7 days a week and aims to respond to all privacy-related enquiries within a reasonable timeframe.